Welcome to Spectre Labs. We are committed to providing high-quality products such as Testosterone, Aromasin, Cialis, HCG, and other supplements to our customers in the UK. This policy outlines our stance on shipping, refunds, and returns to ensure transparency and clarity for all transactions. Please read through the details carefully to understand your responsibilities and our commitments.

Orders placed with Spectre Labs are processed within 1-3 business days. Orders placed before 1pm can be sent out on the same day, depending on the shipping method selected. We ship exclusively within the UK using discreet packaging to protect your privacy, and delivery is handled sent via Royal Mail to ensure timely and secure arrival. Shipping typically takes 2-5 business days depending on the chosen shipping method. Shipping costs are calculated at checkout based on the weight of your order and delivery location, and any customs fees, duties, or taxes that may apply are the responsibility of the customer. Additionally, customers must follow all instructions provided on the checkout page when placing an order. Failure to adhere to these instructions will result in the cancellation of the order.

If your package is lost, damaged, or seized during transit, please contact our support team at support@spectrelabsuk.com within 30 days of placing your order. We are unable to assist with delivery issues reported after this 30-day window due to our strict privacy policy, which is explained further below. Due to the nature of our products, we do not accept returns under any circumstances. This policy is enforced to ensure the safety and integrity of our products and to comply with health and safety regulations. However, if there is a problem with your order—such as non-delivery, damaged goods, or incorrect items received—Spectre Labs will offer a one-time reshipment at no additional cost, provided the issue is reported within 30 days of the order date. Requests made after this period cannot be processed.

To request a reshipment, email our support team at support@spectrelabsuk.com with your order number, a detailed description of the problem, and any relevant evidence, such as photos of damaged packaging or incorrect items. Our team will review your request and arrange a reshipment if the issue is verified. For products that are not our own brand, please note that the actual brand may differ from the image shown on our website. However, we guarantee that the ingredients and dosage will always be the same as advertised. In the event that we run out of stock after an order is placed, we will offer one of the following options: a replacement item of equal or greater value, a full refund, or a delayed shipment once the item is back in stock. We will contact you to confirm your preferred option before proceeding. For the protection of our customers, Spectre Labs deletes all customer data, including order information, after 30 days from the date of purchase. As a result, we are unable to verify or assist with any claims or issues reported beyond this 30-day period. We strongly encourage you to inspect your order upon arrival and contact us promptly if there are any concerns.

All sales are final unless a reshipment or refund is approved under the conditions outlined above. Customers are responsible for ensuring that the delivery address provided at checkout is accurate, as Spectre Labs is not liable for orders sent to incorrect or incomplete addresses. We also reserve the right to refuse reshipments or refunds if we suspect fraudulent activity or abuse of this policy. If you have any questions about our Shipping, Refund, and Returns Policy, or if you need assistance with an order, please reach out to our support team at support@spectrelabsuk.com. We aim to respond to all inquiries within 24-48 hours during business days. Thank you for choosing Spectre Labs. We value your trust and strive to provide the best possible service.